Frances X. Frei

Published on October 23, 2017

SVP of Leadership and Strategy, Uber | USA

Frances X. Frei

Frances Frei is Uber's first SVP of Leadership and Strategy. She joined Uber from Harvard Business School, where she most recently served as the Senior Associate Dean for Executive Education and remains the UPS Foundation Professor of Service Management.

Her research examines how leaders create the context for organizations and individuals to thrive. Frei's work at Uber focuses on building a world-class leadership team, fostering leadership at all levels of the organization, and guiding the clear articulation of strategy and its planning processes. She will also support Liane Hornsey in Uber’s cultural transformation.

Frei is the best-selling author of Uncommon Service: How to Win by Putting Customers at the Core of Your Business.  She received her PhD in Operations and Information Management from the Wharton School at the University of Pennsylvania.


Read the article on the Panel Discussion focused on Corporate Employees: “What It Takes to Unlock Employee Engagement” to which she participated.

View the other speakers of the 2017 Quality of Life Conference.